Off Season

by Dave Pelland on February 10, 2012

Durham, CT

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Misty Afternoon

by Dave Pelland on January 31, 2012

Misty Afternoon

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Weekend Flurries

by Dave Pelland on January 21, 2012

Weekend FlurriesAlmost six weeks behind schedule, winter comes to southern New England.

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Shrink-Wrapped Misunderstanding

by Dave Pelland on January 16, 2012

Shrink-Wrapped MisunderstandingThe other day, I came across a local communications company that seemed to misunderstand the purpose of shrink-wrapping your company name and phone number on your vehicles.

Instead of proudly displaying important contact information, this unfortunate example of shrink-wrapping resembles a poorly designed word puzzle that is probably more likely to elicit snickers and confusion than customer inquiries.

But this also represents a fundamental breakdown in communication between the shrink-wrap provider and the client. For its part, the shrink-wrap company probably figured that since it routinely covers bus windows, this client also wouldn’t mind its vehicle windows being obscured.

In contrast, the client seems to have reasoned that being able to see out of the back of his vehicle was more important than displaying the company name or phone number.

Either way, the intended message was lost.

To avoid misunderstandings like this, it’s critical for any service provider to go beyond the customer’s basic request by exploring the client’s goals and expectations.

By taking the time to discuss what the client is hoping to achieve, it’s easier for the service provider to meet those expectations and to reduce the risk of embarrassing mistakes that don’t serve anyone’s interests.

 

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Soldiers’ Monument, Naugatuck

by Dave Pelland on January 6, 2012

Soldiers' Monument, Naugatuck

 

 

 

 

 

 

 

 

 

 

 

 

 

Cross-posted from CTmonuments.net.

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Civil War Monuments Book Profiled on Local Patch

December 30, 2011

If you’ll indulge a bit of bragging, my book on Connecticut’s Civil War monuments was profiled this week on the Milford (CT) Patch site, and the article was picked up and localized by a number of other Patch sites in central CT. It was interesting and somewhat different to be on the other side of [...]

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Congregational Church, Warren CT

December 23, 2011

Built in 1818.

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Town Green, Orange CT

December 16, 2011

Orange’s green features a new holiday tree donated to replace a larger tree that was damaged and removed earlier this year. The Congregational Church in the background was built in 1810, when Orange was part of Milford. Orange became an independent town in 1822.                       [...]

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St. Bridget Church, Sharon, CT

December 13, 2011

Opened in 1883.

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Civil War Monuments of Connecticut – Buy the Book!

December 5, 2011

We’re pleased to announce the publication of Civil War Monuments of Connecticut, a 234-page guidebook highlighting 135 of the state’s Civil War monuments and memorials. Most people who think of New England Civil War monument picture a granite solider standing on a pillar, but Connecticut’s monuments feature considerable design variations. In addition to infantrymen, you [...]

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