From the category archives:

technology

Checking Your Company’s Disaster Communications Plans

September 6, 2011

For most companies, disaster planning centers around recovering data. While that’s clearly a critical factor in your company’s ability to survive a major disruption, it’s also important to consider how you’ll communicate with customers and team members in the aftermath of a disaster. If, for instance, your company is affected by a disaster, you have [...]

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Google Unveiling Priority Inbox

August 31, 2010

Just after I spend a few hours setting up filtering rules to try to mange my email inbox more efficiently, our friends at Google are releasing a feature named Priority Inbox that promises to redefine how we process mail. I haven’t played with Priority Inbox yet, but the gist is that your mail is supposed [...]

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Apple’s Half-Hearted Antenna Apology

July 17, 2010

Apple’s press conference explaining problems with the iPhone 4 antenna was, from a customer service standpoint, a decidedly mixed bag. If you think about the classic formula for issuing a customer apology – acknowledge the problem, accept responsibility and offer a solution – Apple’s Steve Jobs got it partly right. Confirming the phone’s signal strength can [...]

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Free Wi-Fi Cloud Expanding

December 16, 2009

The continuing expansion of free Wi-Fi access is gaining momentum with the announcement that McDonald’s is planning to remove access charges in its restaurants that offer Wi-Fi. Their hope is that you’ll grab a coffee, a shake or some fries while you’re there, but within a month or so, you won’t have to. Wi-Fi access [...]

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Twitter Invites LinkedIn to the Status-Sharing Party

November 10, 2009

LinkedIn’s status update feature has been a fifth wheel of social networking, trying to get users’ attention while people happily update their Twitter and Facebook accounts. That left-out feeling is going to fade over the next few days as LinkedIn rolls out the ability to connect your Twitter and LinkedIn accounts, and provides an option [...]

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How Small Businesses Can Use Twitter Lists

November 3, 2009

Twitter’s new Lists feature offers small business owners another tool for monitoring their communities, discovering prospects and highlighting their industry expertise. Lists allow users to highlight and organize Twitter users in a variety of ways. On one level, adding someone to a list organized around a given topic provides an endorsement that the person’s tweets [...]

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Data Breach Reports Down. That’s Good News, Right?

October 19, 2009

Encouraging news on the data-breach front: The number of reported data breaches worldwide is expected to hit 570 for 2009, down from 703 in 2008, according to the latest edition of KPMG’s Data Loss Barometer publication (disclosure: I’m a KPMG alumnus, but wasn’t involved with this report). According to the report, breaches caused by computer [...]

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Google Docs: Your Free Intranet

October 14, 2009

Our friends at Google Docs have just unveiled a pretty powerful feature that, in effect, provides a free intranet service for small businesses, civic organization or other small groups: the ability to share folders. While you’ve been able to share and collaborate on Google Docs before, the ability to share folders, combined with the oodles [...]

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Tablet PCs – Back From the Dead?

October 7, 2009

Today’s NY Times has an overview of the latest push by the PC industry to market tablet computers. We’ve danced this dance before, which the Times article rightfully notes. This time, the technology’s has supposedly advanced enough to enable on-screen typing, handwriting recognition and enough power to bridge the gap between a smartphone and a [...]

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